STORE POLICY
Customer Care
- Our customers are highly appreciated. All will receive kindness and hard-work put into their orders, no matter how big or small.
- Answering all questions one may present to ArtWithKT will be answered as diligently as possible.
- Everyone is accepted and treated with respect when shopping with ArtWithKT. ◡̈
Privacy & Safety
- Your information provided under a product or through email is secure and will never be shared or confiscated.
- We ensure a safe and easy process experience for you to place your order, receive, and then enjoy your purchase.
-Our user's privacy and safety is of utmost importance to this business.
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Payment Methods
- Credit / Debit Cards
- APPLE PAY
- ZELLE (katieserrano23@icloud.com)
- CASHAPP ($katieserrano23)
- VENMO (katieserrano23)
- Offline Payments (in-person: cash, check)
SHIPPING & RETURNS
Shipping Policy
- Shipping for Custom Orders may have a longer processing time for supplies to come in, and the time to create your special piece.
- Shipping takes up to approximately 4 - 6 days. (Options for quicker shipping are available).
- Once your order has been shipped out, it is no longer in my hands and I cannot control delays in part of the carrier.
- If there are complications and your order is lost in the mail, I am unable to complete a full refund, a partial refund will be admitted.
- If the customer requires returning an item or good, it is their responsibility to pay for the returning shipping fees. (A partial refund will be admitted).
Return & Exchange
Policy
- As stated above, the customer returning their item or good, is responsible for the payment of the return shipping fees.
- Reason for returning product should be communicated to shop owner.
- Exchanges are NOT accepted unless reasonable circumstances fit.
- Failure to read or understand shop policies before purchase DOES NOT fall onto the owners responsibility.
- If product is returned and properly packaged with all included items, you will be refunded.
- If you Cancel an order (up to 3 days) after placing your order, you will be refunded.
Shop Info Policy
- This website and store is run by one individual, response times may be delayed at most of 2 days. (Depending on number of current orders).
- Please DO NOT blackmail, harass, or spread hate under this shop or any of the products sold under ArtWithKT. (It is unacceptable and will be dealt with accordingly).
- Custom (Hand-made, made-to-order) items will have a longer processing time.
- Any questions or concerns can be answered by ArtWithKT via email: katieserrano23@icloud.com (Emails may be submitted directly through the Contact page on this website).